Notes on work, life, and becoming better.
A simple question went viral recently: “The car wash is 40 meters from my home. I want to wash my car. Should I walk or drive there?” People shared screenshots of AI that didn’t immediately answer “Drive.” In many examples shared online, AI models suggested walking, focusing primarily on the short distance. Many people found … Read more
Last month in Jakarta, I met an old friend. He picked me up in his new electric car. I knew it had advanced features and he mentioned that it was equipped with AI. I had seen similar technology on YouTube before, demonstrations of self-driving systems, automatic parking, futuristic dashboards. But this time I was not … Read more
Recently, I watched The Last Frontier on Apple TV+. In one scene, the characters were discussing trust in aviation. They mentioned that around 100,000 flights operate daily, and then asked a simple question: how many failures would it take for people to stop trusting the system? The answer was not a large number. It was … Read more
No one opens a support ticket when everything works perfectly. Most tickets start because something broke, something failed, or something did not meet expectations. Sometimes the subject line is neutral. Sometimes it is not. “This plugin broke my entire website.”“Your update caused serious issues.”“I’m losing clients because of this.” If you work in support long … Read more