In support, the difficult messages are the ones that stay with you. The kind ones fade much faster.
So I decided to keep some of them here.
These are words from colleagues and clients I’ve worked with over the past ten years. Most come from freelance projects on Upwork. Others come from recommendations on LinkedIn and from people I’ve helped through plugin support.
I’m grateful to everyone who took the time to write them.
From colleagues
I’ve had the pleasure of working with Hendra as Support Specialist at RebelCode, and he has consistently set a high bar for what great customer support looks like.
Hendra combines deep product knowledge with genuine care for users. He doesn’t just resolve tickets. he takes time to understand underlying issues, spots patterns, and feeds valuable insights back into product and documentation improvements. This has had a real impact on both customer satisfaction and how we evolve our products.
What truly sets him apart is his curiosity and willingness to experiment with new tools and workflows, especially around AI. He has proactively explored how AI can augment support — from drafting better responses to improving internal processes — always with the goal of delivering faster, clearer, and more helpful experiences for our users.
Reliable, thoughtful, and quietly innovative, Hendra is the kind of teammate every product company wants. A person who takes ownership of the user experience and constantly looks for better ways to deliver it.
Mark Zahra, CEO at RebelCode · LinkedIn, January 2026
It has been great working with Hendra. Hendra is prompt in his actions and replies swiftly to the project at hand. Through my experience working with Hendra, I find him a responsible, reliable and mature person. This helps greatly in getting the job done and maintaining a good working relationship with our clients.
Definitely would want to work closely with him in the future.
Alex Chua, worked with me on the same team · LinkedIn, July 2016
From plugin users
At RebelCode, I help people who use our plugins. Some of them left a review on WordPress.org afterwards.
When I first installed this plugin I had many issues… I was disappointed and confused why it wasn’t working. Hendra from Spotlight was fantastic and super patient and guided me every step. Turns out I had an optimising plugin that was conflicting with everything and a cron file that wasn’t doing its job.
staceyfenech · Spotlight, August 2024
I also recently had the pleasure of receiving excellent customer support. Hendra was helpful, responsive and took the time to make sure my issue was resolved. It’s great to know that not only is the plugin dependable but there’s also a knowledgeable and caring support team behind it.
forwardsteps · WP RSS Aggregator, August 2026
I really can not rate the support highly enough. … I was carefully guided through the issues, and the support person I dealt with (Hendra), could not have been more patient or clued up about the product. Overall a great experience. 10 / 10
carersuk · WP RSS Aggregator, August 2025
What truly sets them apart is their customer service. Hendra from the support team was incredibly fast, friendly, and provided the exact CSS solution I needed.
seventhree · Spotlight, February 2026
Took a month to solve, but it was a tough one and they didn’t give up until they found the issue. … Thank you Hendra!
John Waters · WP RSS Aggregator, July 2025
Spotlight plugin is great and their support is even better. Special shout outs to Hendra who goes above and beyond.
davethomasco · Spotlight, February 2024
Five years with one client
Eric and I worked together for about five years. He wrote these at different points along the way.
I was having difficulty with my last developer, who was taking a long time to do something simple and doing it in a way that was too complicated for the user. Hendra stepped in and got the job done in half the time and did it in exactly the way I expected. Would definitely hire Hendra again.
Eric A. · Upwork, June 2018
I love working with Hendra. He’s the ideal developer in my book because he really knows his stuff and isn’t afraid to admit when he doesn’t. He’s honest, genuine, hard-working, and reliable. The quality of the websites I produce has doubled since meeting Hendra because he’s just as passionate about HTML and CSS as he is about PHP and other backend programming languages. Best of all, Hendra never stops learning and growing, which are awesome qualities to have and he has them in spades.
Eric Alves · LinkedIn, February 2019
I’ve been working for Hendra for about 5 years now and his character and work ethic has been consistent from beginning to end. He’s knowledgable in his craft and is always expanding his skillset. He’s very reliable and I’m happy to continue working with him! If you’re looking for a developer for your WordPress website, stop looking and hire Hendra.
Eric A. · Upwork, April 2023
From clients
Getting things done
I liked Hendra so much, I hired him to build my next website. He’s the kind of guy that just gets things done. No multiple back and forths, just gets it done and usually on the first try. Very reliable guy. Hire him.
Upwork client, July 2018
Hendra is a great developer to work with. Gets things done with very little back and forth, doesn’t waste a ton of time, and requires very little hand-holding. Hire him.
Upwork client, June 2018
Hendra communicated effectively and was able to get the website operational within a day for us. Thank you for your work!
Upwork client, July 2018
Care and honesty
This has been one of my best experiences with building and launching a website so far and it has a LOT to do with Hendra. He’s been attentive, thoughtful, and knowledgeable about things that have saved me a ton of time and headache trying to get right. I’m definitely going to hire Hendra for all my projects. Genuine 5 stars!
Upwork client, November 2018
I loved working with Hendra once again. He was very honest and open with timelines and was quick to fix any issues I found.
Upwork client, January 2018
Hendra has been a great help to the problems i was having with my website. He has been patient and accommodating and very responsive. I look forward to working with him again. Thanks Hendra!
Upwork client, November 2017
Hendra was very flexible with working within our budget. He understood the requirements and was efficient in execution. He was also very willing to help us iterate the design without resistance. He was trustworthy and efficient. Definitely looking forward to engaging him in future. Great job!
Brandon Leong, client · LinkedIn, June 2016
Quality of work
Hendra is extremely professional and hardworking. His work to our existing website was very high-quality and up to standard. We have been extremely impressed. Hendra is very easy to work with, I wouldn’t hesitate to recommend Hendra to anyone looking for a high-quality, professional, hard working developer!
Matt B. · Upwork, October 2017
Hendra was a pleasure to work with. He thoroughly understood the project and my requirements. Within a short time he had a fully working plugin with all the functionality I needed. I will be using Hendra again in the future.
Upwork client, November 2017
Hendra is good at getting details completed and works very hard to ensure he has meet the requirements. Very efficient and pleasure to work with. My go to guy for CSS and WordPress optimisation 👌
Amar G. · Upwork, April 2020
Hendra did a fantastic job and completed the task in record time. I would definitely recommend the freelancer to anyone looking for reliability and efficiency..
Upwork client, November 2015
The originals are on my Upwork profile, LinkedIn, and the WordPress.org reviews for Spotlight and WP RSS Aggregator.
